Engineering Manager - CX/CCaaS Platform (Remote)

Engineering Manager - CX/CCaaS PlatformBuild It. Scale It. Own It.At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.We are seeking an experienced Engineering Manager - CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.Location: United States, Canada, or Medellín, ColombiaYour RoleLead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zonesFoster a culture of accountability, collaboration, innovation, and continuous improvementPartner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutionsLead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performanceGuide architecture discussions, technical design reviews, and engineering best practicesParticipate in code reviews and provide technical leadership to engineers and technical leadsDrive the successful delivery of new features, enhancements, integrations, and platform improvementsChampion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as CodeEnsure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellenceCollaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiencesRecruit, develop, and retain top engineering talent while supporting career growth and team engagementRequirementsYour BackgroundBachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience8+ years of software engineering, platform engineering, or related technical experience5+ years of engineering management experience leading software engineering teamsExperience managing remote and globally distributed engineering teamsExperience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environmentsStrong software engineering background with experience in modern application development and distributed systemsExperience with one or more programming languages such as Python, Elixir, Java, Go, or Node.jsExperience with cloud-native architectures, APIs, microservices, and scalable SaaS applicationsExperience with Linux/Unix environmentsExperience with PostgreSQL, MySQL, or similar relational databasesExperience with Git, CI/CD pipelines, automated testing, and modern software development practicesStrong communication, leadership, coaching, and stakeholder management skillsPreferred QualificationsExperience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrationsKnowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologiesExperience with Asterisk, FreeSWITCH, or similar communications platformsExperience with Elixir and PhoenixExperience with AWS, Azure, or Google CloudExperience with Kubernetes, Docker, Infrastructure as Code, and observability platformsBenefitsWhat We Offer:Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting periodMatching 401K program - 100% match on 4%Employee Stock Purchase Plan after one year of serviceFlexible Time Off & Company HolidaysEntrepreneurial work environment partnered with high growth career opportunitiesAre you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.